Attitude change

An organization is a personality and this organization has slowly and gradually changed into a completely different and new persona. The persona of an organization reflects in its "unofficial" as against the official, complex and high-level mission statement; the unofficial mission statement comes from the general attitude within employees of an organization.

Taking about the org in question; even the unofficial MS of VSNL was something like ...to extend the reach of customers...blah..blah... with cost-effective... blah blah... high quality solutions... blah blah...

After the gradual change to Tata Communications however this (the unofficial MS) has become, to kick AT&T's ass, to kick BT's ass and to destroy Bharti, destroy Reliance

And this sure gives goose pimples to us!